FAQ

1. How long does shipping take?

  • Our standard delivery time is 5–10 business days, depending on your location and the product ordered. We collaborate with trusted international suppliers to ensure fast and reliable delivery.

2. Can I track my order?

  • Yes! You can easily track your order anytime through our official tracking page:
    👉 Track your order here

3. I ordered multiple items but only received one — is that normal?

  • Yes, that can happen. To get your products to you as quickly as possible, we sometimes ship items separately from different warehouses. The remaining items will arrive shortly after.

4. What should I do if my item arrives damaged?

  • We’re very sorry to hear that. Please contact us within 48 hours of receiving your package and include photos of the damaged item. Our support team will take care of it promptly.

5. Can I return my order?

  • Yes! We accept returns within 14 days of delivery. Simply email us at support@the-fifth-season.com, and we’ll help you with the return process.

6. I entered the wrong shipping address — what can I do?

  • If your order hasn’t been shipped yet, please contact us immediately at support@the-fifth-season.com. We’ll update your address before dispatch. Once your order is on its way, unfortunately, we can’t make changes.

7. Do you offer buy now, pay later options?

  • No, we currently don’t offer pay-later services. All available payment methods are displayed at checkout.

8. What payment methods do you accept?

  • We accept all major payment options, including Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

    All transactions are securely processed.

9. I didn’t receive a confirmation email — what should I do?

  • Please check your spam or promotions folder first. If you still can’t find it, contact us at support@the-fifth-season.com, and we’ll resend your confirmation right away.

10. How can I contact The Fifth Season?