Privacy Policy

Effective Date: November 1, 2025

At The Fifth Season, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from the-fifth-season.com (“the Site”).

By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you provide directly to us when you:

  • Create an account or make a purchase;

  • Subscribe to our newsletter;

  • Contact us through our support form or email;

  • Participate in promotions, surveys, or collaborations.

The types of personal information we may collect include:

  • Name, shipping address, billing address, and contact details (email and phone);

  • Payment information (processed securely via third-party providers — we do not store credit card numbers);

  • Device information, IP address, and browsing behavior collected through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping and returns;

  • Communicate with you about your purchase, account, or inquiries;

  • Improve our website experience and product offerings;

  • Send you marketing communications (only with your consent);

  • Comply with legal and regulatory obligations.

We will never sell your personal data to third parties.

3. Sharing Your Information

We may share your data with trusted service providers who help us operate our business, such as:

  • Payment processors (Shopify Payments, PayPal, Apple Pay, Google Pay);

  • Shipping partners (UPS, USPS, FedEx);

    Email marketing platforms;

  • Analytics and advertising services (e.g., Google Analytics, Meta Ads).

All partners are bound by confidentiality agreements and are only permitted to use your data to perform services on our behalf.

4. Cookies and Tracking Technologies

We use cookies to:

  • Enable essential website functionality;

  • Analyze traffic and improve performance;

  • Personalize your experience.

You can adjust your browser settings to refuse cookies, but some features of our Site may not function properly if you disable them.

5. Your Rights (Under U.S. and CCPA Laws)

Depending on your location, you may have the right to:

  • Access the personal information we hold about you;

  • Request deletion of your data;

  • Opt out of the sale or sharing of personal data;

  • Request correction of inaccurate information.

To exercise your privacy rights, please contact us at privacy@the-fifth-season.com.
 We will respond to all verified requests within 45 days as required by law.

6. Data Security

We take the security of your data seriously.
 Our Site uses SSL encryption and secure third-party payment gateways to protect your information during transmission.
 We also regularly monitor our systems for potential vulnerabilities.

7. Retention of Data

We retain your information only as long as necessary to provide our services or comply with legal obligations.
 When data is no longer needed, it is securely deleted or anonymized.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 16.
 We do not knowingly collect personal data from minors.
 If we become aware that a child has provided us with personal information, we will delete it immediately.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons.
 The latest version will always be posted on this page, with the Effective Date updated accordingly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

The Fifth Season

 📧 support@the-fifth-season.com