Shipping Policy

Effective Date: November 1, 2025

At The Fifth Season, we take great care to ensure that your order arrives safely and on time.
 This Shipping Policy explains how we process, ship, and deliver orders within the United States.

1. Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding U.S. public holidays).
 Orders placed before 2 PM EST begin processing the same day.
 During high-volume periods, processing may take slightly longer.

2. Shipping Times

Once processed, delivery typically takes 4–7 business days, depending on your location.
 Estimated total delivery window: 5–10 business days from the date of purchase.

Please note that delivery estimates are provided by carriers and may vary during busy seasons or severe weather conditions.

3. Shipping Carriers

We partner with reliable carriers to ensure safe and timely delivery:

  • UPS Ground / UPS 2-Day Air

  • USPS Priority Mail

  • FedEx Home Delivery

Each shipment includes tracking information, which you’ll receive via email once your order has been dispatched.

4. Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and chosen service level.
 Orders over $100 USD qualify for free standard shipping within the continental U.S.

5. Address Accuracy

Please ensure that your shipping details are correct at checkout.
 The Fifth Season cannot be held responsible for delayed or lost shipments due to incorrect or incomplete addresses.

If you notice an error after placing your order, contact us immediately at support@the-fifth-season.com.

6. Delivery Delays & Lost Packages

While we work with trusted carriers, unexpected delays can occur.
 If your package appears delayed or missing, please contact the carrier first using your tracking number.
 If you still need help, reach out to us — our team will assist in filing a claim or arranging a replacement when applicable.

7. International Shipping

At this time, The Fifth Season primarily ships within the United States.
 International shipping options will be announced as our operations expand.

8. Order Tracking

Once your order has shipped, you’ll receive a confirmation email containing your tracking link.
 You can monitor your shipment at any time through our website or the carrier’s tracking portal.

9. Customer Support

If you have questions regarding shipping, delivery, or order status, please contact us at:

The Fifth Season

📧 support@the-fifth-season.com